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Hotel Advisory: As of March 17, 2020
Temporary Closures: Luzon Go Hotels and Summit Hotels and Resorts
By Summit Hotels and Resorts Team

In support of the government’s directive on enhanced community quarantine in Luzon, we are proceeding with the closure of the following hotels located in Luzon beginning on the morning of March 18, 2020, until further notice:

  • Go Hotel Mandaluyong
  • Go Hotel Ortigas Center
  • Go Hotel Otis-Manila
  • Go Hotel Puerto Princesa
  • Summit Hotel Greenhills
  • Summit Hotel Magnolia
  • Summit Ridge Tagaytay

On a brighter note, the following hotels will remain open to accommodate your booking requirements:

  • Go Hotels Bacolod
  • Go Hotels Iloilo
  • Go Hotels Lanang-Davao
  • Go Hotels Butuan
  • Go Hotels Iligan
  • Summit Galleria Cebu
  • Summit Circle Cebu
  • Summit Hotel Tacloban

We have created flexible programs applicable to all eligible reservations booked on or before March 15 and with check-in between March 16 and April 30, 2020.

FAQs:

1. DO YOU ALLOW CANCELLATIONS OR ANY BOOKING AMENDMENTS? For all Go Hotels and Summit Hotels and Resorts direct bookings (via website, call, walk-in) for stays in March and April, we will allow changes or cancellation without a charge up to 24 hours prior to arrival as long as change or cancellation is made before a guest’s scheduled arrival date.

2. IS MY RESERVATION REBOOKABLE? Any advance purchase reservation with pre-paid rates from March 15 to April 30, 2020, may be rebooked for use until December 2020, at no charge.

3. HOW DO WE MODIFY GROUP BOOKINGS? Group bookings during March and April have the option to be rebooked any time for use until December 2020.

4. I BOOKED THRU AN OTA, HOW DO I AMEND MY RESERVATIONS? For bookings made with an online travel booking site like Agoda, Expedia or Booking.com, please contact the booking portal directly, especially if you booked with a credit card.

For assistance, our Customer CARE team can be reached from Monday to Friday, 8am to 8pm, at: (02) 8 398-8788 | +63 998 8887788 | +63 917 888 7788 | +63 (2) 8 531 3585 | +63 (2) 8 531 3591 | +63 998 840 1719 | reservations@gohotels.ph | reservations@summithotels.ph. Please bookmark this page which we’ll keep updating as the situation evolves and as more answers become available. We're here to help. Thanks for working together with us to protect the safety and well-being of our community.