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Can I leave my luggage at the front desk?

Yes, you can without an additional fee.

Can I make a booking on behalf of another person?

Yes, you can. Just key in the Guest Name(s) (First Name and Last Name/Surname) when making bookings and reservations. Passport number for foreign guests and any valid ID for Filipinos locals is required.

Can I make changes in my booking?
  • Changes in booking details such as but not limited to change in date, number of rooms, number of nights, add-ons are allowed provided that applicable charges are paid, and subject to the following regulations:
  • Changes must be made 72 hours before 2:00 PM of your scheduled check-in date. Otherwise, rules on cancellation of booking will apply.
  • Summit Galleria Cebu’s Customer Care must be informed of all the changes you wish to make through (02) 8-397-0111. The change shall be confirmed only when all charges are paid.
Can I smoke inside the rooms?

Summit Galleria Cebu is a non-smoking hotel.

Can I transfer my booking to another person?

Summit Galleria Cebu does not allow any change in the name of the guest that is reflected in the reservation. The reservation can only be used by the guest whose name is indicated on the Reservation Form.

Can we resell our rooms to others?

Reselling of rooms is strictly not allowed and will not be honored.

Do I need to print out my booking confirmation?

We advise you to print out your Electronic Receipt for a smooth check-in at the reception area. Otherwise, just present a valid identification and confirm your booking details at the front desk.

Do you allow late checkout?

The hotel can accommodate late check-out requests but is subject to availability.

Do you have a tour desk where I can book excursions during my stay?

There is currently no tour desk available in-house, but we will be able to make recommendations according to your needs.