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Are guests allowed in the hotel room?

Yes, you are allowed to entertain guests inside the room up to 10:00PM. However you cannot hold group parties as this will create noise and disturb the other guests.

Are meeting rooms available for rent at the hotel?

We have function rooms which are available for rent depending on use and capacity. Other services such as catering and equipment are also available.

Are pets allowed in the hotel?

Summit Galleria Cebu has a strict ‘No Pets’ policy, with exceptions on a case-to-case basis for guests with special needs who require service dogs such as seeing eye dogs, alert dogs for the deaf, and companion dogs for the disabled.

Are prices of breakfast meals include in the rate?

Room rates are inclusive of breakfast except for the NO FRILLS RATE.

Are your hotel rates per room or per person?

The rates charged are per room, per night. Rates are exclusive of taxes and payable in Philippine Peso.

Can children stay unaccompanied in the hotel?

No, children below eighteen (18) years should be accompanied by an adult while staying in the hotel. 

Can I access the Internet in my room?

Yes, the hotel has free Wi-Fi access in all rooms and all areas within the hotel.

Can I buy gift certificates from the hotel?

Yes. Gift certificates for all type of rooms are available at prevailing seasonal rates. You may coordinate with the hotel directly to arrange a purchase.

Can I cancel my bookings?

Yes, you can cancel your booking provided that you pay a cancellation fee amounting to 10% of your total charges and that you have followed the regulations below:

  • Cancellation must be made 72 hours before 2:00 PM of your scheduled check-in date. Summit Galleria Cebu’s Customer Care must be informed of the cancellation through +63 2 398-8788. If you cancel your booking less than 72 hours before 2:00 PM of your check-in date, total payment shall be deemed forfeited IN FAVOR OF SUMMIT GALLERIA CEBU. Bookings at rates other than the standard rates are non-cancellable. Note: The amount you paid will be refunded in full less the cancellation fee.
Can I change my room type upon check-in?

Yes, you can, but requests are subject to room availability, applicable charges and rate difference at the time of check-in.