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Do I need to print out my booking confirmation?

We advise you to print out your Electronic Receipt for a smooth check in at the reception area. Otherwise, just present a valid identification and confirm your booking details at the front desk.

Can we resell our rooms to others?

Reselling of rooms is strictly not allowed and will not be honored.

Can I transfer my booking to another person?

Summit Hotel Tacloban does not allow any change in the name of the guest that is reflected in the reservation. The reservation can only be used by the guest whose name is indicated on the Reservation Form.

Can I smoke inside the rooms?

Summit Hotel Tacloban is a non-smoking and non-vaping hotel. There are designated smoking areas where hotel guests can smoke.

Can I make changes in my booking?

Changes in booking details such as but not limited to change in date, number of rooms, number of nights, add-ons are allowed provided that applicable charges are paid, and subject to the following regulations:

Changes must be made 72 hours before 2:00 PM of your scheduled check-in date. Otherwise, rules on cancellation of booking will apply. Summit Hotel Tacloban’s Front Desk must be informed of all the changes you wish to make through (053) 832-9949 / 0998-840-7356.​The change shall be confirmed only when all charges are paid.

Can I make a booking on behalf of another person?

Yes, you can. Just key in the Guest Name(s) (First Name and Last Name/Surname) when making bookings and reservations. Passport number for foreign guests, and any valid ID for Filipinos locals, is required.

Can I leave my luggage at the front desk?

Yes, at no cost to guests.

Can I change my room type upon check-in?

Yes, you can, but requests are subject to room availability, applicable charges and rate difference at the time of check-in.

Can I cancel my bookings?

Yes, you can cancel your booking provided that you pay a cancellation fee amounting to 10% of your total charges and that you have followed the regulations below:

Cancellation must be made 72 hours before 2:00 PM of your scheduled check-in date. Summit Hotel Tacloban’s Front Desk must be informed of the cancellation through (053) 832-9949 / 0998-840-7356. If you cancel your booking less than 72 hours before 2:00PM of your check-in date, total payment shall be deemed forfeited IN FAVOR OF SUMMIT HOTEL TACLOBAN. Bookings at rates other than the standard rates are non-cancellable. Note: The amount you paid will be refunded in full less the cancellation fee.