Summit Hotel Tacloban
Are baby cribs available in the rooms?
Yes, baby cribs are available on request. They are available free of charge.
Are guests allowed in the hotel room?
Yes, you are allowed to entertain guests inside the room up to 10:00PM. However, holding group parties are discouraged as this will create noise and disturb the other guests.
Are housekeeping services available?
Yes, housekeeping services are available 24 hours daily. Switch on the “Make Up Room” on the door should you want to have your room cleaned.
Are meeting rooms available for rent at the hotel?
We have function rooms which are available for rent depending on use and capacity. Other services such as catering and equipment are also available.
Are pets allowed in the hotel?
Summit Hotel Tacloban has a strict ‘No Pets’ policy, with exceptions on a case-to-case basis for guests with special needs who require service dogs such as seeing eye dogs, alert dogs for the deaf, and companion dogs for the disabled.
Are prices of breakfast meals include in the rate?
Room rates are inclusive of breakfast except for the NO FRILLS RATE.
Are your hotel rates per room or per person?
The rates charged are per room, per night. Rates are inclusive of taxes and payable in Philippine Peso.
Can children stay unaccompanied in the hotel?
No, children below eighteen (18) years should be accompanied by an adult while staying in the hotel.
Can I access the Internet in my room?
Yes, the hotel has free Wi-Fi access in all rooms and all areas within the hotel.
Can I buy gift certificates from the hotel?
Yes. Gift certificates for all type of rooms are available at prevailing seasonal rates. You may call the Property Sales at +63 53 832-9949 to arrange a purchase.
Can I cancel my bookings?
Yes, you can cancel your booking provided that you pay a cancellation fee amounting to 10% of your total charges and that you have followed the regulations below:
Cancellation must be made 72 hours before 2:00PM of your scheduled check-in date. Summit Hotel Tacloban’s Customer Care must be informed of the cancellation through +63 2 398-8788. If you cancel your booking less than 72 hours before 2:00PM of your check-in date, total payment shall be deemed forfeited IN FAVOR OF SUMMIT HOTEL TACLOBAN. Bookings at rates other than the standard rates are non-cancellable. Note: The amount you paid will be refunded in full less the cancellation fee.
Can I change my room type upon check-in?
Yes, you can, but requests are subject to room availability, applicable charges and rate difference at the time of check-in.
Can I leave my luggage at the front desk?
Yes, at no cost to guests.
Can I make a booking on behalf of another person?
Yes, you can. Just key in the Guest Name(s) (First Name and Last Name/Surname) when making bookings and reservations. Passport number for foreign guests, and any valid ID for Filipinos locals, is required.
Can I make changes in my booking?
Changes in booking details such as but not limited to change in date, number of rooms, number of nights, add-ons are allowed provided that applicable charges are paid, and subject to the following regulations:
- Changes must be made 72 hours before 2:00PM of your scheduled check-in date. Otherwise, rules on cancellation of booking will apply.
- Summit Hotel Tacloban’s Customer Care must be informed of all changes you wish to make through +63 2 398-8788. The change shall be confirmed only when all charges are paid.
Can I smoke inside the rooms?
Summit Hotel Tacloban is a non-smoking and non-vaping hotel. There are designated smoking areas where hotel guests can smoke.
Can I transfer my booking to another person?
Summit Hotel Tacloban does not allow any change in the name of the guest that is reflected in the reservation. The reservation can only be used by the guest whose name is indicated on the Reservation Form.
Can I use my credit card to pay for another person’s booking and vice versa?
Yes, you can.
Can we resell our rooms to others?
Reselling of rooms is strictly not allowed and will not be honored.
Do I need to print out my booking confirmation?
We advise you to print out your Electronic Receipt for a smooth check in at the reception area. Otherwise, just present a valid identification and confirm your booking details at the front desk.
Do you allow late checkout?
The hotel can accommodate late check-out requests but is subject to availability.
Do you have a tour desk where I can book excursions during my stay?
There is currently no tour desk available in house, but we will be able to make recommendations according to your needs.
Do you have hairdryers in the rooms?
Hairdryers are available in every guest room. Vanity mirrors are available, as well.
Do you have shampoo and soap in the room?
Yes, rooms come with premium toiletries including soap, shampoo, conditioner and dental kit. Should you require more toiletries, you may call housekeeping to request for more. For other vacation essentials, you can go to Robinsons Place Tacloban located right in front of the hotel.
Do you offer discounts for group booking?
For details of the group rates, please contact the Property Sales at +63 53 832-9949.
Does my room reservation require any guarantee?
All room reservations require a credit card guarantee.
Does the Internet rate include breakfast?
All room types can be booked with or without breakfast.
How do I check if I have successfully made a booking?
A Confirmation Number or an Electronic Receipt will be provided after every successful booking. A copy of your booking reference will be sent to your nominated email address or you may log on to www.summithotels.ph to view your bookings accordingly.
How do I make a booking at Summit Hotel Tacloban?
You can book or reserve a room online via www.summithotels.ph. You may also call us at +63 2 398-8788/0998-840-7356.
How many rooms can I book at a time?
You can book for five (5) rooms at a time. If you wish to book more than five (5) rooms, you will be required to log in again to book for your 6th room.
If I am making a booking for two or more people, do i need to provide all guest names?
Only one name is required per room. The person whose name appears in the booking confirmation must be the same person checking-in. Passport (for foreign guests), and any valid ID for local guests, both of which should correspond to the document used when booking, should be presented upon check-in.
In what currency do I need to pay for my stay at the hotel?
All payments must be made in Philippine Peso (PHP). Currency conversion and its fluctuations will be up to your credit card provider.
Is it possible to check-in earlier?
It is sometimes possible to check in earlier, however, this depends on availability and cannot be guaranteed. To be sure of having the room ready upon arrival, you can reserve the room from the night before.
Is there a closet in the room?
Yes, there is a closet available to store your personal belongings.
Is there a safety deposit box available at the hotel?
Personal safes are also available in each guestroom for storing your valuables.
Is there a swimming pool in the hotel?
There is one pool, located on the Ground Floor, Al Fresco area. Open 8am to 8pm. Children may only use pool under parental supervision.
Is there an iron and ironing board available to guests?
Yes, iron and ironing board are available upon request.
What are the amenities inside the hotel room?
- High-quality bed linens and duvet covers
- Ultra-soft, non-allergenic pillows
- Premium Bath Toiletries
- Hot & Cold Super Shower
- Coffee/Tea Making Facility
- Hair Dryer
- Vanity Mirror
- Mini Chiller
- 42-inch Flat Screen TV (with HDMI and USD Ports and Premium Cable Channels)
- RFID Proximity Card and Lock System
- In-room safe
- Individually Controlled Air Conditioning Units
- Smoke Alarm
- Ample Desk Space for Working or Dining
- Easily Accessible Power Outlets
- Optimal Reading Light
- Open Plan Wardrobe
- Dedicated WIFI Router in each Room
- Baby cribs**
- Iron and Ironing Board**
- PWD-friendly Room and Bath**
- Chiropractic pillows**
- Connecting Rooms**
- Chiropractic Pillows***
- Nescafe Dolce Gusto Machine***
**Available upon request
***Available in Suites
What are the attractions in Tacloban?
Get your dose of history at MacArthur Landing National Memorial Park and Sto. Nino Shrine and Heritage Museum which are both 15 minutes away from Summit Hotel Tacloban. If you’re itching for a trip to the beach, a good 3-hour drive will take you to the beautiful Kalanggaman Island. San Juanico Bridge is something not be missed out, too. Cross the longest bridge in the country and it will take you to Samar where you can visit the Sohoton Caves and Natural Bridge.
What are the standard check-in and checkout times of the hotel?
The standard check-in time is 2:00 PM and check-out is at 11:00 AM.
What if I lose my towel?
Should you be unable to return the towel or any item inside the room, or wish to keep it as a souvenir, there will be a fee charged to guest’s account.
What if I want to book more than 20 rooms?
Booking for more than 20 rooms are considered as corporate bookings. Please log on to www.summithotels.ph and click on corporate bookings. You may also call our Property Sales and Reservations Desk at +63 53 832-9949.
What is the minimum number of nights I must book?
You need to book for at least one (1) night.
What television channels are available in the rooms?
We have over 80 channels in guest rooms. Among the channels available, although may be subject to change are: CNN, BBC World, ESPN, HBO, Star World, Fox, Lifestyle Network, National Geographic, Discovery Channel, Disney Channel, Nickelodeon, Cartoon Network, Animal Planet.